Call Centre Training - Course
Level 5 Diploma in Call Centre Training (CPD) | With Study materials, tutor support and Quiz based exam included
UK Professional Development Academy LTD
Summary
- Certificate of completion - £42
- Certificate of completion - £65
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
level 5 Diploma in Call Centre Training
Specialists design level 5 Call Centre Training courses by considering the need of job seekers and people already working with established businesses, which covers most of your professional needs in Customer Services and Business Management.
A Call Centre Training diploma will help you to learn from scratch and leads you to a higher level of professionalism. As you may know, Customer Service skills are important because possessing good organisational skills establishes trust and professionalism in the workplace. So, if you are looking to join the various Call Centre and learn Customer Service skills, then these are your most desired courses.
This Call Centre Training course comprises various modules and sub-modules based on a higher level. You will learn the basics of call centre training, call centre customer services, customer support, call centre communication strategies, coaching salespeople, contact centre training, handling difficult customers, call centre meeting management, negotiation skills, and sales team motivation.
CPD
Course media
Description
Course Outline
The Level 5 Call Centre Training course is based on 100 CPD points. Therefore, Learner must need to complete the following modules given below:
Module Outline
- Module 1: Call Center Training
- Module 2: Customer Service
- Module 3: Customer Support
- Module 4: Communication Strategies
- Module 5: Coaching, SalesPeople
- Module 6: Contact Center Training
- Module 7: Handling Difficult Customers
- Module 8: Meeting Management
- Module 9: Negotiation Skills
- Module 10: Sales Team Motivation
CPD Accredited Diploma:
Upon successfully passing the call centre training Course Final Test, a learner must pay for CPD Accredited Diploma in PDF format or Hard-copy.
CPD Accredited Certificate of Completion (PDF format) = £42
CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74
CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79
Who is this course for?
Without any prior knowledge of Call Centre Training the learners can take this Call Centre training course and in addition to this, there are no age restrictions.
Requirements
There are no precise requirements for Call Centre Training Certificate as no prior knowledge and experience in Call Centre Training is required.
Students seeking to enrol in this Call Centre Training course should meet the following requirements;
- Basic knowledge of the English Language & Basic Computer Skills
- Be aged 16 years or above
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of completion
Digital certificate - £42
Upon successfully passing the call centre training course Final Test, the Learner needs to pay for the CPD Accredited Certificate of Completion from UKPDA either in PDF format or Hardcopy.
Certificate of completion
Hard copy certificate - £65
Upon successfully passing the Call centre Training course Final Test, the Learner needs to pay for the CPD Accredited Certificate of Completion from UKPDA either in PDF format or Hardcopy.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.